Refund Policy
Before delivery
If fulfillment has not started, request cancellation through order support. Unpaid orders can be cancelled directly from your order page.
After delivery
Digital products may become non-returnable after activation or use. If your purchase is inaccessible, invalid or materially different from the description, contact us promptly so we can investigate.
Requesting a refund
Provide your order number and describe the issue in a support ticket. The team will review delivery and payment records before confirming eligibility and the resolution.
Payment timing
An approved refund can be issued as store credit to your signed-in DoomAura account, or through the original payment method where supported. Store credit is available for future purchases and appears in your balance history. Payment-provider refund timing depends on the provider.
Contact us
Use the DoomAura contact form or an order-specific support ticket.
Contact support